WARRANTY POLICY
WARRANTY POLICY
Goprime's warranty policy applies only to those customers who purchase authentic vaping products from Goprime or Goprime's authorized distributors/ wholesalers/ retailers.
For distribution, please test the sample first to see whether they can work well when you receive your order. If there is any problem, please contact the sales representative who serves you.
For customers, please claim the warranty with the store where you purchase the device from. If you have purchased a fake product, all support and warranty issues should be directed to your direct dealer.
|
PRODUCTS COVERED |
WARRANTY PERIOD |
WHAT Goprime DO |
|---|---|---|
|
Disposables and Pods |
7 Days From The Date Of Purchase |
Customers claim the warranty with Goprime's distribution within the warranty period. |
|
Battery Equipment |
90 Days From The Date Of Purchase |
Customers claim the warranty with Goprime's distribution within the warranty period. |
INVALID CLAIMS
Goprime product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
Any malfunction or damage not resulting from workmanship.
Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
Theft or loss of the products.
Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by Goprime.
Claims for non-defective products.
Claims for products purchased from an unauthorized dealer.
HOW TO CLAIM
For distribution, please contact the sales representative who serves you.
For customers, please claim the warranty with the store where you purchase the device from.
Before you submit a warranty claim, please make sure that you have the following:
1. Proof of purchase with the date
2. Package with authentic code on
3. Pictures or videos showing the problem of your device
Note: If your complaint is not handled properly, please contact us via email at info@peak-bar.com or the form below.
WARRANTY CLAIM